Returns & Exchanges

At William Henry, we stand behind the craftsmanship of our unique pieces and offer a 30-day return window for items in original condition. If your purchase does not exceed your expectations, we are committed to making the exchange or refund process as seamless as possible.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack your items in their original William Henry presentation box and protective outer packaging to ensure they are not damaged during transit.

3

Affix the Shipping Label

Print the prepaid shipping label provided via email and attach it to the outside of your package, ensuring any previous shipping labels are covered.

4

Inspection and Refund

Once our artisans receive and inspect your return for quality assurance, we will process your refund or ship your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing