Frequently Asked Questions
Everything you need to know about our luxury collections and services.
What materials are used in William Henry products?
We specialize in using exotic and rare materials, including fossilized coral, dinosaur bone, aerospace-grade metals, and premium gemstones, all ethically sourced and handcrafted.
How long does shipping take for my order?
Standard domestic orders typically ship within 2-3 business days. For customized or engraved pieces, please allow up to 10 business days for our artisans to complete your unique item.
Do you offer a warranty on your jewelry and accessories?
Yes, every William Henry piece is covered by a limited lifetime warranty against manufacturing defects. We stand behind the quality and craftsmanship of our work.
Can I return an item if I am not satisfied?
We accept returns of unworn items in their original packaging within 30 days of delivery. Please note that custom-made or personalized items are final sale.
How should I care for my William Henry piece?
To maintain the beauty of your item, avoid contact with harsh chemicals or abrasive surfaces. Clean gently with a soft, dry cloth and store in the provided protective case when not in use.
Do you offer international shipping?
Yes, we ship to most countries worldwide via secure, insured carriers. International shipping rates and duties are calculated at checkout based on your location.